Order help + policies
Send the right details once and we can move quickly. Keep your Shopify order number handy; for print or shipping problems, photos and tracking information help us resolve the issue with the printer.
01 / Before production
If the chart inputs, quantity, or shipping address are wrong, contact us immediately. Personalized orders can enter production quickly, and changes may become impossible after production begins.
Include: order number · what is wrong · exact correction requested
Request a correction02 / Received item
Report a damaged, misprinted, incorrect, or defective print within 30 days of delivery. We will review it for a replacement or refund through the production partner.
Include: order number · clear photos of the entire print and the problem · brief description
Report a print problem03 / Shipment
If tracking stops resolving and the package appears lost in transit, contact us within 30 days of the estimated delivery date. We will investigate the shipment and submit an eligible reprint or refund claim.
Include: order number · tracking number/link · confirmed delivery address
Report a lost package04 / Delivered scan
First check the delivery location, household or building staff, and the carrier. A delivered scan is handled differently from a package confirmed lost in transit, so send us the tracking details if it still cannot be located.
Include: order number · tracking link · what you checked with the carrier/building
Ask for help05 / Personalized order
Each chart is produced from the render approved for that order. Routine returns and exchanges are not offered for change of mind after a personalized print has been produced.
If the printer or Spatial Press made the item incorrectly, that is a production problem—use the print-problem route above.
06 / Corrected reprint
If the finished print correctly matches the chart you ordered but the original date, time, place, or other input was wrong, it is not a manufacturing defect. Contact us and we can help you generate the corrected chart and place a new print order.
Start a corrected reprintPrivacy + retention
Spatial Press treats a generated chart as sensitive personal data even when the original form inputs are no longer needed. The goal is to retain the generated work only for the purpose you chose, and not quietly build a second customer profile from birth information.
01 / Temporary chart
The browser recovery state stores generated chart state rather than the original form payload and expires after no more than four hours. It can be removed immediately with Forget this chart.
Important boundary: this four-hour rule is verified for Spatial Press browser continuity. Renderer-side temporary artifact deletion is a separate ANGIE lifecycle control and is not presented here as verified until its deployed cleanup path has been proven.
02 / Saved chart
When you deliberately save a chart, Spatial Press does not put the original birth-input payload into the saved-chart record. It copies the generated preview into private storage, encrypts the stored preview and chart metadata at the application layer, and requires your authenticated account to retrieve the private copy.
Saved chart editions are kept until you delete the chart or account. Deleting a saved chart removes its encrypted account record and private saved preview.
03 / Email delivery
When you request a chart by email, the delivery service copies the generated preview into encrypted private storage and emails an opaque private delivery link instead of putting the source preview URL into the emailed link.
Email-delivery editions expire no later than 365 days after creation. Expired links are refused and expired delivery records are eligible for the authenticated cleanup worker.
04 / Orders
Order, payment, shipping, tax, refund, fraud-prevention, and fulfillment records are handled separately from chart-generation inputs. Spatial Press does not use an order as permission to keep the original birth-input request indefinitely.
Spatial Press-controlled production derivatives may be retained for up to one year for reprints, refunds, disputes, and customer support. Transaction records that a payment, commerce, fulfillment, or tax provider must retain can follow that provider’s legal and operational requirements.
05 / Email + analytics
An email address supplied to receive a chart or sign in is used for that service purpose. Newsletter and promotional mail require a separate opt-in. Spatial Press does not sell birth/chart information or use it for cross-context behavioral advertising.
The application is designed not to place raw birth inputs, email addresses, authentication tokens, private artifact links, or full chart payloads into ordinary analytics events.
06 / Transport + access
Account and delivery responses use no-store caching controls. Saved-chart previews are served through authenticated or opaque-capability routes rather than exposed as the account’s durable public Blob URL. The site disables browser geolocation permission and uses HTTPS transport.
Encryption keys are kept in deployment secret storage rather than client JavaScript or saved-chart records. Dedicated account keys can be configured independently and are domain-separated from other service uses.